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  Jerry Julian explains the underlying factors that lead to project failure and identifies the key to avoiding the red light on the project management dashboard.

  Unfortunately, COVID-19 is still affecting business and it is far from usual. Fortunately, Sandrine Kram explains how human-centered design may turn this situation into the opportunity to develop the mindset and skills required to strive in a VUCA world (Volatile, Uncertain, Complex, Ambiguous).

  With the recent inauguration still fresh in our minds, Lakshmi Natarajan shares a few life lessons we can take from this historical event and instill in the next generation.

  In this article, Eduardo Chavez offers key steps that can be taken to improve process and productivity and help outperform your competitors.

  Chitranjan Sood provides six practical steps insurers should prioritize to stay ahead of the competition in a post Covid-19 environment.

  Dan Balcauski shares a post that explains why these seven benchmarks will help you understand the healthy of your retention rate metrics.

  Liliana Petrova shares an article from a series on the trends and tactics of customer experience. This post takes a closer look at the patient experience and what telehealth means for the future.

  In this concisely helpful article, Livia Jenvey explains three ways to move your business forward in 2021.

  Vincent Chun explains how cognitive bias favors familiar tools and provides a few tips to overcome it in the workplace.

  David Munves shares an article on the signs that signal the peak of the credit cycle to determine if it has been reached or if it is on the horizon.