Jerry Julian explains the underlying factors that lead to project failure and identifies the key to avoiding the red light on the project management dashboard.
Unfortunately, COVID-19 is still affecting business and it is far from usual. Fortunately, Sandrine Kram explains how human-centered design may turn this situation into the opportunity to develop the mindset and skills required to strive in a VUCA world (Volatile, Uncertain, Complex, Ambiguous).
With the recent inauguration still fresh in our minds, Lakshmi Natarajan shares a few life lessons we can take from this historical event and instill in the next generation.
Liliana Petrova shares an article from a series on the trends and tactics of customer experience. This post takes a closer look at the patient experience and what telehealth means for the future.