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  Liliana Petrova shares an article from a series on the trends and tactics of customer experience. This post takes a closer look at the patient experience and what telehealth means for the future.

  In this concisely helpful article, Livia Jenvey explains three ways to move your business forward in 2021.

  Vincent Chun explains how cognitive bias favors familiar tools and provides a few tips to overcome it in the workplace.

  David Munves shares an article on the signs that signal the peak of the credit cycle to determine if it has been reached or if it is on the horizon.

  Leo Quilty provides a post that explains the success factors in effective and efficient decision making.

  Rakesh Chaudhary shares an article that demonstrates how to make a slide demonstration unforgettable with before and after examples to illustrate how it can be achieved.

  Gleb Tsipursky recently published an article on Common Dreams that issues a timely warning on the new Covid-19 strain.

  With 2021 continuing the conversation on inclusion and diversity, Carolina Miranda shares an article that explains how companies can move from words to action to address systemic racism.

  Brian W. Loomis provides an article and short PDF, showing some of the varied ways that Enterprise Architecture typically works from the business value and customer experience discussions with project sponsors, and creates design artifacts and guidance for the implementation teams.

  Coonoor Behal shares a few key tactics on how to address internal inequities, unlock more creativity, and avoid falling into the trap of tokenism.