Using examples of certain well-known brands to illustrate his point, Rick Denton reminds us that happiness may not be apparent on a resume or identified in an interview, but it is a key factor in maintaining a positive customer/brand relationship.
Gleb Tsipursky recently published an insightful article on cognitive bias, which includes the most relevant cognitive biases for COVID-19 and how to overcome them.
Edwina Pike offers eight practical steps to help lead your team out of lockdown and into the future.
Scott Jensen shares his thoughts on leadership and culture and explains what a shepherding leader looks like.
Frank D. Trovato wields an axe at the confusion surrounding leadership and management. In this article he cuts straight through to the six steps that will improve both.
Yannick Schilly provides an interview with Antonio Pagano, CEO of Modula Inc. where they discuss how Modula is navigating through the current COVID19 crisis and how as the Captain, Antonio is leading in the immediate emergency phase while also preparing Modula for the future.
Chris Joyner’s company blog explains what it takes to create a culture of healthy accountability and provides five key steps to help you build the strategies that hold employees accountable.
Gleb Tsipursky identifies the potential disasters that can occur as a result of the transition for employees now working at home, and he shares a video and article on how to avoid them.
Brian Sheahen provides an article that explores recent market volatility and shares his thoughts on how to maintain perspective in the face of recent sell-offs in global equity markets and alarmist headlines.
Lilliana Petrova bridges the divide of misunderstanding between laser thin margins and customer service and how hard public perception and the Coronavirus is hitting the aviation industry.
