Cynthia Smith explains the valuable role customer service plays in connecting the consumer to the benefits or needs of the product.
Cynthia Smith posts the numbers from a 2018 poll that asked customers to rank how they preferred to get customer service, and why supporting social is a must for business.
Cindie Smith discusses the pros and cons of ‘Work from Home’ call centres.
Cindie D. Smith shares key findings and a-ha moments found at last year’s Dreamforce conference.
