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John D Smith

John D Smith - Member Profile

London, England

Ernst & Young
Red Box Advisory Services

A senior board level Business Change and Digital Technology Leader with a keen focus on customer experience improvement and ensuring target business benefits are successfully realised, within plan and budget. With a personal track record of successful transformation delivery across both B2B and B2C digital and operational Customer Journeys in the regulated financial services and insurance sectors. Skilled in leading, building and operating technology enabled run and change including, IT and functional organisation design and third party outsourcing across UK and international.

Acknowledged by peers as a critical friend and driving leader with strong people, engagement, communication and presentation skills.

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