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Paul Weald

Paul Weald - Member Profile

London, England

MBA, University of Leicester
Ernst & Young
ProtoCall One

Paul is a Customer Experience (CX) operations specialist, having worked in the contact centre industry for 30 years. His focus is on innovation and typical project outcomes he delivers enable businesses to exploit the latest technology e.g. Generative AI and can deliver new ways of working to deliver a more authentic brand experience. You can find him on Linked In as the Contact Centre Innovator

Over the past 6 years Paul has added an entrepreneurial flair, becoming an Angel investor in six start-up businesses. He is hands-on in his involvement with these companies and therefore in tune with the needs and challenges of early growth stage businesses.

Paul is happy to collaborate on global projects remotely and UK/European projects using a hybrid model.

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