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Simone Silva

Simone Silva - Member Profile

Chicago, IL

MBA, Fundacao Getulio Vargas

Simone is the Principal at Experience Tales Consulting, also a CX Leader, Public Speaker and more recently has served as the Managing Executive, Head of Consumer Services, for Whirlpool Corporation. Simone has more than 20 years of experience across multiple industries, and leveraging her strong background in CX/CS, Service Operations, NPI and Quality, she creates and delivers differentiation through CX Strategy, Design and Management.

A diverse and multi-lingual leader, Simone has developed large global teams with a focus on improving employee engagement and building a winning and customer centric culture, while on expat assignments in the US, China, Germany, Mexico and Brazil. In addition, Simone serves in multiple academic and industry advisory boards focused on the advancement of Customer Experience and enjoys coaching and mentoring diverse talent in various stages of their careers.

She is an Engineer and Lean/Six-Sigma certified with Master’s Degrees in Business, Marketing (CXM), and Technology, Leadership & Innovation (TLI). Simone is interested in helping clients define and improve their CX Program from various levels of maturity, implementing initiatives of great impact, proven business value and offering guidance to drive complete business transformations.

Simone lives in Southwest Michigan with her two little children.

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