Tag Archive: Customer Experience
November 30, 2022 5:00 am Published by henrietta.poirier Diane Gordon shares a timeless article on common sense and customer care and how to follow through on expectations. August 16, 2022 6:32 am Published by henrietta.poirier Lisa Walsh shares an article published in Forbes where 12 members of the Forbes Coaches Council discuss the best ways April 11, 2022 6:08 am Published by henrietta.poirier Michael Boysen shares an article that identifies the 14 universal journeys of customer experience. December 21, 2021 6:11 am Published by henrietta.poirier Carl Ballot shares an all-too-familiar story about a consumer experience consultant and a marketing and communications strategist having coffee and October 18, 2021 5:46 am Published by henrietta.poirier Nicholas Zeisler shares an article designed to build alignment between a company’s brand promise and the customers’ experiences. August 2, 2021 6:12 am Published by henrietta.poirier Alexis Neal shares an article that identifies the benefits conversational commerce could have for your business. July 13, 2021 5:13 am Published by henrietta.poirier Alexis Neal shares a post that explains why many CEOs focus on customer experience and how they measure the March 15, 2021 6:26 am Published by henrietta.poirier Lisa G. Morris explores the Experience Economy; most specifically, what it means for business, organizations, employees, and consumers. She September 14, 2020 6:02 am Published by henrietta.poirier Liliana Petrova provides a post that will walk you through the nuts and bolts of a customer experience strategy 
