Episode 128: Improving the client’s experience: introduction [part 1 of 6]

January 8, 2019

This episode introduces a six-part miniseries on steps consultants can take to improve the client’s experience across the five phases of a consulting project:

  1. The proposal phase
  2. Onboarding / kickoff phase
  3. Project execution
  4. Wrap-up
  5. Post-project

I learned this five-part framework from David A. Fields, and encourage everyone to visit his website: