Episode 130: Improving the client’s experience: kickoff phase [part 3 of 6]
January 10, 2019
This is part three in a six-part podcast miniseries on how to improve the client experience.
In this episode, I share tips on how to provide a great client experience during the onboarding / kickoff phase.
Episodes 129-133 cover the five phases of a project lifecycle:
- The proposal phase
- Onboarding / kickoff phase
- Project execution
I learned this five-part framework from David A. Fields, and encourage everyone to visit his website:
If you subscribe to the weekly Unleashed email, you’ll receive a summary checklist that includes the points from the whole miniseries