Episode 404: Rick Denton on CX Passport 

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April 17, 2021

Rick Denton shares an episode from his podcast, CX Passport, a conversation with people about customer experience with a dash of travel. In this episode, he has a brilliant conversation with Sharon Boyd who is from the UK. She is the author of Customer Experience 2,  and the CXO of MKL Innovation. 

Key points include:

  • 03:26: The power of gifting
  • 08:34: The ten-pence CX celebration
  • 13:07: The Valentine’s Day, greaseproof paper incident
  • 17:31: The Disney approach to CX
  • 21:42: CX in the airline industry