Episode 473: Celine Teoh on Decoding What Clients Want

Download transcript

February 7, 2022

Celine Teoh is an executive coach who helps senior leaders convert potential into performance by making the soft skills practical. She is a certified Tiny Habits Coach with Stanford’s Behavior Design Lab, and a facilitator for Stanford Business School’s popular Interpersonal Dynamics course. She is also an ex-McKinsey consultant, business operator, marketing strategist, and investment banker with years of strategy consulting experience with Fortune 500 executives in Asia and the USA. She holds an MBA from Stanford and a BSc from the London School of Economics. She is currently a marketing and strategy executive, and in this episode, she talks about techniques that can improve understanding and communication. 

Agnès Le is an executive coach with a focus on emotional intelligence with 20 years of experience in talent development, a multicultural background, and an MBA from Stanford. She’s a leadership coach in the Executive Education and MSx programs at Stanford business school, and a group facilitator for the school’s most popular elective, Interpersonal Dynamics, also known as Touchy Feely. She is also an instructor at Stanford Continuing Studies where she teaches the class “Building a Career of Meaning and Impact.”


Key points include:

  • 10:54: The challenges of practicing empathy
  • 15:22: Three hacks based on our research and experience
  • 25:53: Unpacking status
  • 44:38: Understanding the market